Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony Tillyer on January 01, 1970, 12:00:00 AM
-
With Vic's permission!
For those of you who are interested, I have pieced together a process for doing a lookup on Agent details, which links an Agent to their Agent Groups, etc.
The process is outlined in the link below:
http://finance.groups.yahoo.com/group/GenesysCTI/message/2
Please join this Yahoo! Group if you have anything similar to share/contribute!