Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: efrainclg95 on July 20, 2021, 03:12:44 PM

Title: Component versions to expire
Post by: efrainclg95 on July 20, 2021, 03:12:44 PM

Dear expert friends, I hope you are well, I appeal to your experience in the following query:

Is there a document or way to know when a Genesys component expires?

On my side I found an EOL table, the link is as follows
https://all.docs.genesys.com/System/EOL

There I can see that the Sip Server 7.5 component stopped having support in the year 2019 (May), but is there a way to know if version 8.1 of the same component has a public expiration or maintenance date?

Stay tuned, thank you very much for your help

Title: Re: Component versions to expire
Post by: cavagnaro on July 21, 2021, 02:06:50 AM

SIP Server 8.1 is the current version, and no EOL planned.
Genesys works in up to 3 different releases, 8.1,8.5 and 9.0 now
Some components won't come to 9.0 like SIP Server probably as no new features to change their version, mainly maintenance releases.

Title: Re: Component versions to expire
Post by: efrainclg95 on July 22, 2021, 03:11:49 PM

Thank you very much for the clarification, it helps me a lot to understand these points.

Thanks a thousand