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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: AndyT on July 28, 2021, 09:08:20 AM

Title: WFM - Calendar Items, First day of week Monday
Post by: AndyT on July 28, 2021, 09:08:20 AM

Hello Everyone!

In our WFM configuration we can see the calendar items with [i][b]first day of the week being Sunday[/b][/i]. We want to change that so agents and supervisors[b] can see as the first day of the week Monday.[/b] When we are scheduling we have Monday as the first day of the week and this is configured in the [b]Site settings[/b].

Any suggestions?

We tried to change the PC's timezone settings to our local settings in case it was a browser issue but that did not solve the problem.

Title: Re: WFM - Calendar Items, First day of week Monday
Post by: AndyT on July 28, 2021, 09:09:50 AM

Here is a screenshot[IMG]https://uploads.tapatalk-cdn.com/20210728/705672de6a56e5d021bee6bd2382ff1a.jpg[/img]

Sent from my MI 9 using Tapatalk