Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Janis on August 12, 2021, 08:37:00 AM

Title: Genesys Interaction Analytics - getting email and chat interactions from UCS
Post by: Janis on August 12, 2021, 08:37:00 AM

Hi,

Have you experience with the text interactions in Genesys Interaction Analytics? How do you get the files to place into Speech Miner input folder?

Janis

Title: Re: Genesys Interaction Analytics - getting email and chat interactions from UCS
Post by: Janis on August 16, 2021, 01:20:24 PM

It can be done by paid software called UConnector (not the UC Connector !). It is made by Professional Services.