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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysnoob on August 13, 2021, 06:28:54 PM

Title: ORS - Current handling sessions or request
Post by: genesysnoob on August 13, 2021, 06:28:54 PM

Is there a way to find how many requests or sessions ors is handling

For the below interaction types, where can I see in the logs
Voice
Email
Chat
Iwd

Title: Re: ORS - Current handling sessions or request
Post by: gen_rtfm on August 13, 2021, 06:53:19 PM

Hi,

Not exactly what you asked for but ORS has some views for status/statistics that might be useful:

https://docs.genesys.com/Documentation/OS/latest/Developer/ExternalIntf#Orchestration_Platform_Status

Also check the "tip" at the top of the page, there might be more information in the built-in help; additional views etc.

Br

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Title: Re: ORS - Current handling sessions or request
Post by: genesysnoob on August 16, 2021, 05:00:01 PM

Sorry I was not clear

Let’s say you have a staging / testing environment Abe you the only one testing
You dialed the test number and ors is processing the call .

If you pull the latest ors logs, will it say anywhere it’s processing one call only?

I am interested in knowing current number or calls ors is processing

Title: Re: ORS - Current handling sessions or request
Post by: gen_rtfm on August 16, 2021, 05:56:15 PM

Not sure, if you check the .lms file in the install directory you should see if there are any specific log entries that count ongoing/live sessions.

There is an scxml statistic view in ors web interface that show a count of created and exited sessions which can be used to determine the same thing. I can give you an url for it tomorrow if you're interested.

Br

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Title: Re: ORS - Current handling sessions or request
Post by: genesysnoob on August 16, 2021, 09:28:19 PM

Please share when you get a chance

Title: Re: ORS - Current handling sessions or request
Post by: gen_rtfm on August 17, 2021, 08:50:56 AM

Check out http://[ors server]:[http port]/server/scxmlStat

For an overview of available views, check

http://[ors server]:[http port]/server?core

And [ors server] should be replaced with FQDN or IP of your server running ors, [http port] with the http port configured in your ors application object.

Br


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Title: Re: ORS - Current handling sessions or request
Post by: cavagnaro on August 18, 2021, 12:35:45 PM

At URS logs you can find:

  _I_I_ [25:01] script **ScxmlServer usage +1=12
Like strategies being executed

Title: Re: ORS - Current handling sessions or request
Post by: genesysnoob on August 20, 2021, 01:48:52 PM

[quote author=gen_rtfm link=topic=12093.msg54231#msg54231 date=1629190256]
Check out http://[ors server]:[http port]/server/scxmlStat

For an overview of available views, check

http://[ors server]:[http port]/server?core

And [ors server] should be replaced with FQDN or IP of your server running ors, [http port] with the http port configured in your ors application object.

Br
thank you.. this helped.
i looked into each link on the http site and i couldn't find the current call count..
the above link provided call list but not the count...



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[/quote]

Title: Re: ORS - Current handling sessions or request
Post by: genesysnoob on August 20, 2021, 01:50:27 PM

[quote author=cavagnaro link=topic=12093.msg54237#msg54237 date=1629290145]
At URS logs you can find:

  _I_I_ [25:01] script **ScxmlServer usage +1=12
Like strategies being executed
[/quote]

thank you.. this gave me the count gtom urs logs