Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gaia on August 17, 2021, 03:48:24 PM

Title: Composer - OCS_URI
Post by: Gaia on August 17, 2021, 03:48:24 PM

hi all,

I am using  in composer the block "update record" , but I have an error
event error.com.genesyslab.composer.servererror:1|AppState.OCS_URI property is not set.

the MCP logs shows that I received only X-Genesys-GSW_RECORD_HANDLE and X-Genesys-GSW_RECORD_URI is missed

In composer is defined like this :
OCS_Record - Value: getCallflowOCSRecord()
OCS_RecordURI - Value: getCallRecordURI()
OCS_Record - Value: getCallflowOCSURI()
41 / 5000

Is there a setting to do on the ocs side to send this attached data ? ::)

Thank you

Title: Re: Composer - OCS_URI
Post by: cavagnaro on August 18, 2021, 12:13:03 PM

Have you enabled OCS HTTP interface?

Title: Re: Composer - OCS_URI
Post by: Gaia on August 23, 2021, 08:29:27 AM

hi cavagnaro
??? good question , no
but I added http port in configuration.

Title: Re: Composer - OCS_URI
Post by: cavagnaro on August 23, 2021, 03:06:53 PM

Ok so now you would need a OCS restart