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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Harifidy on August 26, 2021, 08:52:52 AM

Title: WDE Media error 51
Post by: Harifidy on August 26, 2021, 08:52:52 AM

Hi  :)

I am using a WebRTC,
I would like to pick up the call on the browser from the WDE (Agent)
What I did is:
A = DN 5000 -> Place5000 -> WDE:Agent1 on place5000 -> Browser uses DN 5000
B= DN 4000 ->  Place4000 -> SipPhone uses DN 4000

I wish that when B calls A, we pick the call from the WDE.
What I get is: when the make the call B - A, the browser is ringing (and I could pick the call) and WDE throw an error: Workspace is requesting a function that is not supported by this T-Server, Media error (51).

I really appreciate your help  :)
Thank you.

Title: Re: WDE Media error 51
Post by: hsujdik on August 26, 2021, 01:12:36 PM

Does your DN used by WDE contain the option TServer\sip-cti-control = talk,hold,dtmf ? I believe this is required in order to answer the call from WDE. (Or, at very least, the "talk" value on this option)

Title: Re: WDE Media error 51
Post by: Harifidy on August 26, 2021, 02:00:26 PM

Thank you for your reply.
Yes, they do.
Also, the call from A to B works.

Title: Re: WDE Media error 51
Post by: cavagnaro on August 26, 2021, 03:34:58 PM

You A agent is using WDE with WebRTC, is that it?

Title: Re: WDE Media error 51
Post by: Harifidy on August 26, 2021, 08:03:17 PM

Yes, exactly.

Title: Re: WDE Media error 51
Post by: cavagnaro on August 26, 2021, 09:19:15 PM

Which SIP Endpoint are you using? It must support Broadsoft 3PCC

Title: Re: WDE Media error 51
Post by: Harifidy on August 27, 2021, 09:01:52 AM

Hi.
I dont use sip endpoint. But in WDE option/interaction-workspace, the section about sip endpoint is:
[img]https://drive.google.com/file/d/1L8LQaA74DUGA7RCorNYAKTBMTRlJNVCt/view?usp=sharing[/img]
[url=https://drive.google.com/file/d/1L8LQaA74DUGA7RCorNYAKTBMTRlJNVCt/view?usp=sharing]https://drive.google.com/file/d/1L8LQaA74DUGA7RCorNYAKTBMTRlJNVCt/view?usp=sharing[/url]
I am curious: is what I am trying to do is possible? ( WDE with Webrtc client (I am using Sipml5)) Or should I use  a webPhone.
Thank you

Title: Re: WDE Media error 51
Post by: cavagnaro on August 27, 2021, 05:59:00 PM

??? ???
WebRTC is just a Web protocol, won't provide RTP alone. SIP can be integrated with WebRTC so it uses the media path it provides.
I suggest you to understand a little bit more on WebRTC architecture, guess you have TURN/STUN servers already deployed?
Sipml5 is just a WebRTC library but as the name suggests, you need SIP.