Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesys_kumar on August 27, 2021, 01:56:21 PM

Title: Assign WWE Vag group to a Cluster
Post by: genesys_kumar on August 27, 2021, 01:56:21 PM

Dear All,

Could you please help me with how to assign WWW agent in a vag group to a cluster to reduce load.

Thanks,
Kumar

Title: Re: Assign WWE Vag group to a Cluster
Post by: cavagnaro on August 27, 2021, 05:59:48 PM

What do you exactly mean?
Cluster? of what?
Load of what?

Title: Re: Assign WWE Vag group to a Cluster
Post by: genesys_kumar on August 30, 2021, 07:09:18 PM

Hi, Issue is reducing load on Config Proxy on reading all vag group's which agent associated with.

Title: Re: Assign WWE Vag group to a Cluster
Post by: cavagnaro on August 30, 2021, 09:38:53 PM

Sorry, still not clear what you need help with.
If your agent belong to several VAGs then you can only remove him from unnecessary skills.
As per CfgServer Proxy load, you could try to create apps for specific applications, one for CCPulse, one for WDE, one for URS, that is an example of course. You can group apps and associate to a CfgServer Proxy so you reduce load from a unique CfgServer Proxy