Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pedro.antunes@xseed.pt on September 03, 2021, 03:05:57 PM

Title: Control SipEndpoint from WDE custom module code
Post by: pedro.antunes@xseed.pt on September 03, 2021, 03:05:57 PM

Hi Everyone,

Is it possible to Access WDE built-in SipEndpoint from custom module code?
I wan't to control the volume of a call and Wonder if I can access the built-in SipEndpoint to use sdk primitives.

If not is there any other way to achieve this?

Thanks!

Kind Regards

Title: Re: Control SipEndpoint from WDE custom module code
Post by: cavagnaro on September 04, 2021, 11:16:17 PM

SIP Endpoint? Why not better take control of the audio device?

Title: Re: Control SipEndpoint from WDE custom module code
Post by: pedro.antunes@xseed.pt on September 06, 2021, 02:51:20 PM

Hi Cavagnaro,

Thank you for your reply!

Several diferent workstations with different configurations on this client. I was aiming for an higher abstraction layer.

Kind regards

Title: Re: Control SipEndpoint from WDE custom module code
Post by: Kubig on September 06, 2021, 03:40:52 PM

I do not think it Is possible with default embedded WDE SE. You should use SE SDK to develop your own endpoint, use Genesys softphone instead of WDE SE or just own wrapper allowing volume control apart WDE.

Title: Re: Control SipEndpoint from WDE custom module code
Post by: pedro.antunes@xseed.pt on September 06, 2021, 04:25:56 PM

Hi Kubig,

Been experimenting a little with this and came to the same conclusion. Thank you for your reply!

Cavagnaro,

Thanks again for your time.

Kind regards

Title: Re: Control SipEndpoint from WDE custom module code
Post by: cavagnaro on September 06, 2021, 06:00:39 PM

Good luck!  8)

Title: Re: Control SipEndpoint from WDE custom module code
Post by: hsujdik on September 07, 2021, 09:03:37 PM

Have you tried to resolve ISIPEndpoint through the Unity Container and change the SpeakerVolume property?