Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on September 07, 2021, 05:27:57 AM

Title: Training for Genesys Cloud
Post by: victor on September 07, 2021, 05:27:57 AM

Does anyone know how a startup would learn Genesys Cloud? I see it is possible to register to become a Genesys partner; however, I do not see a way to get access to the license / services to learn the product. Buying licenses is an at least $24K commitment a year. Is there some program for people wanting to learn Genesys to gain access to the software / services?

Title: Re: Training for Genesys Cloud
Post by: Kubig on September 07, 2021, 06:22:14 AM

AFAIK there is no "public" available SW for PureCloud or MultiCloud and also no plan to share it in same way as PureEngage.

Training documents/sources depends on your role:

Development - https://developer.genesyscloud.com/
PureCloud information/documents - https://help.mypurecloud.com/
Multicloud info - https://all.docs.genesys.com/GenesysEngageMulticloud

There is also "new" web called beyond which contains a lof materials covering PureCloud as well

Title: Re: Training for Genesys Cloud
Post by: catanirex on September 07, 2021, 06:35:48 AM

You can start by reading Genesys Cloud documentation at https://help.mypurecloud.com/

Title: Re: Training for Genesys Cloud
Post by: cavagnaro on September 07, 2021, 02:10:32 PM

lol already told you all this...you stubborn  :P ;D ;D ;D

Title: Re: Training for Genesys Cloud
Post by: catanirex on September 08, 2021, 08:18:33 AM

Sorry, missed that... :(

Title: Re: Training for Genesys Cloud
Post by: cavagnaro on September 08, 2021, 01:25:29 PM

[quote author=catanirex link=topic=12119.msg54322#msg54322 date=1631089113]
Sorry, missed that... :(
[/quote]
Oh not for you, was on Vic, we usually talk outside Sggu hehe sorry for the confusion

Title: Re: Training for Genesys Cloud
Post by: jarrod on September 09, 2021, 12:11:48 AM

As a technology partner we were given a none production environment to develop our solution against at no additional cost beyond the partner subscription. I have heard the same story from a reseller who wanted to upskill before presenting to a client. They seem to want to make it easy for partners which is a change from the Engage situation.