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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leftovers on January 01, 1970, 12:00:00 AM

Title: How to get simulator to work with G3 TServer?
Post by: Leftovers on January 01, 1970, 12:00:00 AM

Hi,

I am using G6.5 PBX simulator for G3 and my G3 TServer connects and disconnects from it every 5 seconds. Anyone knows anything about it?

Title: How to get simulator to work with G3 TServer?
Post by: Eva on January 01, 1970, 12:00:00 AM

What erroe message do you get?

Title: How to get simulator to work with G3 TServer?
Post by: Vic on January 01, 1970, 12:00:00 AM

Ok, this is a simple problem!
What you need to do is add another option to your Simulator definitions under "Switch" in CME. asaiprotocol ype or something like that and set it to g3.

I am onsite right now and cannot look it up, but will ask someone to write the exact name of the keyword for me.

Title: How to get simulator to work with G3 TServer?
Post by: Tony on January 01, 1970, 12:00:00 AM

I've seen this too, you need to add the following in the switch's Annex tab under the Simulator section:

Name = ctiprotocolmode
Value = g3

Hope this helps,

Tony