Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysguru on September 16, 2021, 07:30:11 PM

Title: Genesys (Engage) Multicloud aka Genesys Engage 9.0
Post by: genesysguru on September 16, 2021, 07:30:11 PM

Hi,

Just wondering if anybody out there is working on a Customer deployment. Private Cloud is still on Product Management approval / early adopter and would be interested in any feedback.

Craig

Title: Re: Genesys (Engage) Multicloud aka Genesys Engage 9.0
Post by: zwerg82 on September 28, 2022, 03:08:14 PM

Maybe a little bit late, but yes, we're actually doing a Proof of Concept right now.

For now it looks quiet hardware intense especially with the required third party components like Redis in Cluster Mode

Not sure if anybody else wants to share some thoughts.

Title: Re: Genesys (Engage) Multicloud aka Genesys Engage 9.0
Post by: genesysguru on October 11, 2022, 10:27:37 AM

Hopefully your PoC is not on Private Edition (MCPE) if information re: no longer being supported is true ...

Title: Re: Genesys (Engage) Multicloud aka Genesys Engage 9.0
Post by: genesysguru on October 12, 2022, 10:22:13 AM

https://www.genesys.com/blog/post/all-in-on-genesys-cloud-cx

Title: Re: Genesys (Engage) Multicloud aka Genesys Engage 9.0
Post by: Marreco on October 13, 2022, 05:36:31 PM

Not good news. Engage #RIP.
In the next few years we will have content here (http://www.sggu.com/) in the vast majority of Genesys Cloud.