Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Andy on January 01, 1970, 12:00:00 AM

Title: Calls priorities in VTO queues
Post by: Andy on January 01, 1970, 12:00:00 AM

Does anybody know how to implement calls prioties in queues realized on VTO ?

Title: Calls priorities in VTO queues
Post by: Clio on January 01, 1970, 12:00:00 AM

hat is wrong with using Priority command?

Title: Calls priorities in VTO queues
Post by: Kevin on January 01, 1970, 12:00:00 AM

The only thing to note about Priority: in URS 6.x, it does not work for Agent or Place Groups.

The workaround is to do a SelectDN on the Agent or Place Group, set the priority, then queue the call to the list of Agents.

There are additional tickets on the Genesys Support Knowledgebase discussing this issue.