Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Harifidy on October 12, 2021, 07:57:08 PM

Title: TServer cannot start. License error.
Post by: Harifidy on October 12, 2021, 07:57:08 PM

Hi.
I installed TServer on localhost, but it cannot start.
Log:

Connecting to LCA at port 4999...
Open LCALayer on port=4999
LCA Library version 7.5.000.06
GLM_CO(tserver_sdn:switch_107,20,1)=-99
10:16:41.126 Std 07100 Licensing violation is identified, the violation type GLMR_LICENSE_SERVER_NOT_AVAILABLE
10:16:41.126 Std 05066 Initialization of license failed, reason 'GLMR_LICENSE_SERVER_NOT_AVAILABLE'
10:16:41.126 Std 05062 Application initialization failed, reason 'license error'
10:16:41.126 Trc 04109 Logging service stopped

License manager contains a valid Server/MAC  adress value.

The "re_read license" returns failed.

I really appreciate your help.
Thank you.

Title: Re: TServer cannot start. License error.
Post by: Kubig on October 12, 2021, 09:49:51 PM

As you can easily see from posted logs, there is a general issue with license file. Check if the license file is valid or consult it with your Genesys representative.

Title: Re: TServer cannot start. License error.
Post by: Janis on October 12, 2021, 09:51:35 PM

What is the exact error of reread?
What you see in FlexLM log file?
Is TServer connecting to right host and port?

Title: Re: TServer cannot start. License error.
Post by: cavagnaro on October 13, 2021, 01:59:58 PM

Verify the host name as well.
Using LMTOOLS, if using Windows, check if it is well configured.

Title: Re: TServer cannot start. License error.
Post by: Harifidy on October 14, 2021, 05:04:47 AM

Thank tou for tour help.
LMTOOLS is well configured.
The TServer is connected to right host and port.
I am going to check if the license I am using is a valid one.

Title: Re: TServer cannot start. License error.
Post by: hsujdik on October 15, 2021, 10:29:09 PM

If you perform the 'query server' on the LMTOOLS, do you see a list of available licenses?

I believe you have to place the FQDN on the license file (including the domain part - not only the hostname)

Title: Re: TServer cannot start. License error.
Post by: cavagnaro on October 15, 2021, 10:59:00 PM

LMTOOLS will tell you also which values to put into the license file as hostname.

Title: Re: TServer cannot start. License error.
Post by: Harifidy on October 18, 2021, 08:00:12 AM

Hi.
Actually, the License Manager was not running on "service". I started it manually then it worked.
Thank you.