Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jim on January 01, 1970, 12:00:00 AM

Title: Microsoft Speech Server and Genesys
Post by: Jim on January 01, 1970, 12:00:00 AM

Has anyone integrated MSS with Genesys yet? Looking for any insight.

Jim

Title: Microsoft Speech Server and Genesys
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi, Jim,

we are looking into it right now, actually. Microsoft has made a tremendous progress with its MSS and given its dominance in platforms running CRM and IVR products (yes, most IVRs do run on Windows!), it has a fair chance of becoming a major player next to likes of Nuance, SpeechWorks, etc.

Unfortunately, the problem is integration with Genesys. Getting attach data to/from MSS is a pain in a rear end. We have tried an old /tried approach of using Genesys ActiveX component; however, it is definitely not the way to do it.

Is there a GPlus component out there that I do not know about?

Title: Microsoft Speech Server and Genesys
Post by: Jim on January 01, 1970, 12:00:00 AM

The only item I know of is the Intel NetMerge Call Manager TIM that I imagine you are using. I haven�ft seen or heard of anything from Genesys but I don�ft think there are many places up and running with MSS yet. It�fs good to know that it will not be an �eeasy�f installation so I can allocate more hours if we decide to go the MSS route.

Thanks,

Jim

Title: Microsoft Speech Server and Genesys
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi, Jim,
I thought you might be interested in this article:

<A HREF=http://www.developer.com/voice/article.php/11062_3368051_3>
MSS and CTI</A>
They guy managed to get it working...

Title: Re: Microsoft Speech Server and Genesys
Post by: Donnie on February 13, 2008, 04:09:15 PM

We are doing a MSS 2007 integration and need attached data working as well.  Does anyone have it working with MSS 2007 yet?