Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jocelyn on January 01, 1970, 12:00:00 AM

Title: ICM monitoring queues on Spectrum and ERP?
Post by: Jocelyn on January 01, 1970, 12:00:00 AM

1)Does anyone have an existing environment where ICM is the preanswer and Genesys is the post answer? 2)Can ICM continue to monitor the queues/ERP on the Spectrum switch? ICM will still want to know the state of the ERP's, but can it be done?