Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ordesa77 on December 29, 2021, 01:03:07 PM

Title: business continuity sip proxy genesys
Post by: ordesa77 on December 29, 2021, 01:03:07 PM

Hi

In the genesys documentation I have seen that the business continuity is configured in the WDE for the sip servers, statistic servers and config servers, but i have a dude.

Is it possible to configure "bussines continuity" in WDE with sip proxies?

Thanks.

BS

Title: Re: business continuity sip proxy genesys
Post by: cavagnaro on December 29, 2021, 02:22:57 PM

What do you exactly think of? Can you describe a little bit more your idea of architecture?


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Title: Re: business continuity sip proxy genesys
Post by: Janis on December 29, 2021, 04:55:47 PM

SIP Proxies are used for SIP signalization. WDE itself is not involved in SIP. It just have CTI (T-Lib) connection to SIP Server.
SIP Endpoint or some external SIP phone is dealing with SIP. For SIP Endpoint we have DR related options "sipendpoint.sbc-register-address" and "sipendpoint.sbc-register-address.peer" where we set DNS hostname to reach proxies of both sites.