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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: BAYCE on January 31, 2022, 12:17:11 PM

Title: PULSE - The Latest Break Departure Time
Post by: BAYCE on January 31, 2022, 12:17:11 PM

When was the last time the agent used a break? We want to destroy the painting. Are there statistics on this ?

Title: Re: PULSE - The Latest Break Departure Time
Post by: cavagnaro on January 31, 2022, 09:29:35 PM

All I can think of is to enable Status table at StatServer and then you create a JSP/NET page that does a query to the table and show it in Pulse as a Widget