Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rocio2020 on March 04, 2022, 06:02:52 PM

Title: doubt about the templates of the applications
Post by: rocio2020 on March 04, 2022, 06:02:52 PM

Hello expert friends, I have the following question:

I did an update to SCS from version 8.1.000.10 to 8.5.100.24 but I forgot to update the Template from version 8.5.

I notice that the SCS works without problems, my questions are:
- Is it mandatory to update the application template?
- Is there any risk not having updated it?

Please your kind advice before this doubt of mine.

Thanks.

Title: Re: doubt about the templates of the applications
Post by: Kubig on March 04, 2022, 06:40:07 PM

In general it is not necessary to update app template in case od there's no options update or you reflect it manually.