Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Amr on April 06, 2022, 09:38:21 AM

Title: GAX Cannot start
Post by: Amr on April 06, 2022, 09:38:21 AM

Hello Dears,

I am trying to start GAX on UAT environment but I see error in the logs for first time does any on have an idea to solve this or why this happens.

[b]2022-04-05 14:30:49,379 ERROR: com.genesyslab.gax.core.scs.SCSConnector [coreExecutor-1] - [218] Failed to fetch CfgAlarmCondition objects using CS system connection.
java.lang.InterruptedException
at java.lang.Object.wait(Native Method)
at java.lang.Object.wait(Unknown Source)
at com.genesyslab.platform.applicationblocks.com.runtime.AsyncRequestResultImpl.get(AsyncRequestResultImpl.java:303)
at com.genesyslab.platform.applicationblocks.com.runtime.AsyncRequestResultImpl.get(AsyncRequestResultImpl.java:263)
at com.genesyslab.platform.applicationblocks.com.ConfService.endRetrieveMultipleObjects(ConfService.java:1051)
at com.genesyslab.platform.applicationblocks.com.ConfService.retrieveMultipleObjects(ConfService.java:394)
at com.genesyslab.gax.core.scs.SCSConnector.subscribe(SCSConnector.java:213)
at com.genesyslab.gax.core.scs.SCSConnector.subscribeCSObjects(SCSConnector.java:121)
at com.genesyslab.gax.core.scs.SCSConnector.run(SCSConnector.java:91)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)[/b]

Thanks in advance

Title: Re: GAX Cannot start
Post by: cavagnaro on April 07, 2022, 02:57:53 PM

GAX has connection to SCS?

Title: Re: GAX Cannot start
Post by: Amr on April 11, 2022, 09:45:47 AM

Hello cavagnaro,

Thanks for your interest issue solved

thanks