Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gaia on April 07, 2022, 02:32:00 PM

Title: ICON and GIM Update discussion
Post by: Gaia on April 07, 2022, 02:32:00 PM

Hi all,
Our client wants to migrate ICON and GIM to new servers on "windows server 2019" and IDBs and InfoMart on MS SQL 2016.
current versions of ICON and InfoMart are not compatible with Windows 2019 and MS SQL 2016.

Is it possible to have 2 distinct GIMs on the same environment? ??? on sepaarate database without synchronisation

the idea is to keep the old GIM running
- Migrate data to MS SQL 2016 (after stopping icon and GIM)
- Update ICON and Infomart and database schema
- Run the new GIM alongside the old one

Do you see any problems with this way of doing this migration ? I will test it soon on developement environement.

need some thoughts and suggestions

BR,

Title: Re: ICON and GIM Update discussion
Post by: cavagnaro on April 07, 2022, 03:04:00 PM

Should be Ok as GIM is a BI Database, you will have that for old queries and a new BI for new queries.
I would just worry about licenses for both instances.

Title: Re: ICON and GIM Update discussion
Post by: Gaia on April 08, 2022, 09:34:39 AM

I didn't thought about licences  ::) ::)

Title: Re: ICON and GIM Update discussion
Post by: cavagnaro on April 08, 2022, 04:10:37 PM

Hehe happens quite often

Title: Re: ICON and GIM Update discussion
Post by: Gaia on April 11, 2022, 10:03:38 AM

hi cavagnaro,

Do you refer to Business objects or Microstrategy  licences ?
there is no Genesys Licenses for GIM

Br,

Title: Re: ICON and GIM Update discussion
Post by: cavagnaro on April 11, 2022, 12:21:15 PM

Each product has its own licenses, when you make the installation BOE and MicroStrategy asks for license.
This is because you define how many users will access the platform.
It is a deliverable item when you do get all licenses from Genesys.

Title: Re: ICON and GIM Update discussion
Post by: Gaia on April 12, 2022, 04:25:25 PM

Thank you cavagnaro
ok we don't  use BO or Microstrategy in our environement.  :)

Title: Re: ICON and GIM Update discussion
Post by: cavagnaro on April 13, 2022, 02:06:15 AM

Best decision ever lol

Title: Re: ICON and GIM Update discussion
Post by: Amr on April 13, 2022, 09:39:03 AM

Hello Gaia,

Here is the steps to do GIM migration


1- Export GIM options
2- Backup GIM database
3- Publish universe in a backup universe folder
4- Set the following GIM options in schedule section to false (run scheduler-run aggregators-run maintain)
5- Copy path of startup section in GIM application
6- stop GIM application
7- rename GIM installation folder of existing application
8- Set start info section to default values (.)
9- Uninstall old GIM application
10- Install new GIM application
11- Copy agg folder into new installation folder of GIM
12- Start GIM application from GAX
13- open GIM manager from gax and run migration job to update GIM Schema
14- Stop GIM application from GAX
15- Set the following GIM options in schedule section to true (run scheduler-run aggregators-run maintain)
16- Start GIM application from GAX
17- Make test call, or create new place to make sure transformation jobs working fine and showed on GIM DB

Title: Re: ICON and GIM Update discussion
Post by: Gaia on April 21, 2022, 10:34:41 AM

thank you Amr