Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysnoob on April 26, 2022, 07:28:38 PM

Title: Any one using Genesys Interaction Recording (GIR)
Post by: genesysnoob on April 26, 2022, 07:28:38 PM

how are you accesing screen  recorginds, as Chrome doesn't display them.

Title: Re: Any one using Genesys Interaction Recording (GIR)
Post by: Janis on April 27, 2022, 04:53:53 AM

it does

Title: Re: Any one using Genesys Interaction Recording (GIR)
Post by: cavagnaro on April 27, 2022, 11:08:30 AM

Lol nice answer to so poorly question

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Title: Re: Any one using Genesys Interaction Recording (GIR)
Post by: genesysnoob on April 28, 2022, 03:41:12 AM

[quote author=Janis link=topic=12289.msg54819#msg54819 date=1651035233]
it does
[/quote]

after google removed  the  cookies setting, we are unabe to see screen  recording  tab  in chrome.  How did you solve this?

Title: Re: Any one using Genesys Interaction Recording (GIR)
Post by: Janis on April 28, 2022, 05:22:16 AM

I'm sorry, never had to solve anything with screen recording in Chrome. It just plays these mp4 files. What "cookies setting" you are talking about? Have you some errors in ULogger?

Title: Re: Any one using Genesys Interaction Recording (GIR)
Post by: genesysnoob on April 30, 2022, 01:45:24 AM

[quote author=Janis link=topic=12289.msg54827#msg54827 date=1651123336]
I'm sorry, never had to solve anything with screen recording in Chrome. It just plays these mp4 files. What "cookies setting" you are talking about? Have you some errors in ULogger?
[/quote]

prior to last year chrome played recordings fine and one day the stopped ( due to chrome being updated by corporate)

below two settings were  suggested  to enable.
google removed  the two settings now from chrome last  year

1. "SameSite by default cookies" - set to disabled

2. Cookies without SameSite must be secure - set to disabled

due to this  screen recording tab won't appear  in speech miiner (if you are using latest versioin of chrome)

Title: Re: Any one using Genesys Interaction Recording (GIR)
Post by: cavagnaro on April 30, 2022, 02:06:38 AM

Better open a ticket with Genesys, seems a core issue

Title: Re: Any one using Genesys Interaction Recording (GIR)
Post by: Kubig on April 30, 2022, 06:26:20 AM

I do not think it is related to the version of Chrome as I use the latest one and having no issues with screen playback. Do you have both  (SM And screen) on https?

Title: Re: Any one using Genesys Interaction Recording (GIR)
Post by: Janis on April 30, 2022, 08:15:39 AM

Maybe try to check messages in the developer console of browser? Sometimes it provides valuable information.

Title: Re: Any one using Genesys Interaction Recording (GIR)
Post by: genesysnoob on May 01, 2022, 04:12:49 PM

[quote author=cavagnaro link=topic=12289.msg54840#msg54840 date=1651284398]
Better open a ticket with Genesys, seems a core issue
[/quote]

we opened a ticket, the are asking to implement https  over all the  environment.
which is something i am not interested.

Title: Re: Any one using Genesys Interaction Recording (GIR)
Post by: cavagnaro on May 01, 2022, 04:14:43 PM

Ahhhh then that is the real issue. By security you can't mix http with https. No way to avoid that. You must implement https everywhere.

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