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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: zillisow on May 05, 2022, 12:42:05 PM

Title: Latin letters wrong display
Post by: zillisow on May 05, 2022, 12:42:05 PM: Hi everybody,

I live in France and am working in a french environnment.
My issue is quiet simple.
I have installed a config server (8.5.101.89) on a Linux VM (Red Hat Enterprise release 7.9).
The config database that the confg server use in installed on a SQL Server 2016 running on Windows 2016.
We use a odbc client on the linux VM to perform the connection : Microsoft ODBC Driver 17 for SQL Server

However, when the installation is over, on CME (or GA or GAX), we have a wrong display of character:

"Ã©" - é

"Ã " - à

"Ã»" - ù

"Ãª" - ê

"Ã¨" - è

"Ã¢" - â

"â€™" - ' (apostrophe)

I have performed a test, by installing the same version of config server on a Windows VM, using the same config database, and everything is OK.
Title: Re: Latin letters wrong display
Post by: Kubig on May 05, 2022, 01:41:04 PM: Did you configure locale on Linux system? If not, check what is the current value and change it to the proper one - I assume there is a conflict between locale and used encoding by Configuration Server. Also check whether you have enabled multi-language support on confserv level.
Title: Re: Latin letters wrong display
Post by: zillisow on May 05, 2022, 02:00:14 PM: Thanks for your reply.
We have checked all these parameters.
All locale parameters on Linux are UTF-8

e.g LANG=fr_FR.UTF-8, LC_CTYPE="fr_FR.UTF-8", etc...

Also, the applicative user which starts the ./confserv is set with LANG=fr_FR.UTF-8
Title: Re: Latin letters wrong display
Post by: Kubig on May 05, 2022, 02:05:31 PM: Did you also configure GA/GAX to support your encoding character set?
Title: Re: Latin letters wrong display
Post by: zillisow on May 05, 2022, 02:25:59 PM: No, I didn't.
Note that when I use the config server installed on a Windows VM, everything is fine.

PS: If ever, how do I configure the parameters you are talking about on GA/GAX?
Title: Re: Latin letters wrong display
Post by: Kubig on May 05, 2022, 02:41:08 PM: GA - web.config
GAX - JVM parameter -Dfile.encoding
Title: Re: Latin letters wrong display
Post by: zillisow on May 06, 2022, 01:45:44 PM: Hello everyone,

an official repsonse from Genesys:

"Non-Ascii characters are NOT supported by any version of Genesys on Linux. There is no plan/priority to address that, suggest customer to install DbServer on Windows."

This is good to know.
Title: Re: Latin letters wrong display
Post by: cavagnaro on May 06, 2022, 02:47:19 PM: Wait what? We have Genesys in full Linux with Brazilian characters working fine, we did adjustments to Encoding but that was it.
Or maybe yours is something different?
Title: Re: Latin letters wrong display
Post by: zillisow on May 07, 2022, 02:11:03 PM: We are using Genesys with a SQL database installed on a Windows Server.
Maybe that's the difference.
Title: Re: Latin letters wrong display
Post by: hsujdik on May 08, 2022, 12:26:56 AM: Check the collation of your SQL database. It matters for accentuation. Try Latin1_CI_AS