Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Engenesys on May 08, 2022, 11:30:43 AM

Title: Zabbix & Genesys call list
Post by: Engenesys on May 08, 2022, 11:30:43 AM

Greetings.


I want to use zabbix to track the call result in the collist, is this possible? For example, if the number of records with General Error is higher than the norm, then send a notification?

Title: Re: Zabbix & Genesys call list
Post by: cavagnaro on May 08, 2022, 02:25:37 PM

Maybe better ask Zabbix people on that one.

Enviado de meu SM-N9600 usando o Tapatalk

Title: Re: Zabbix & Genesys call list
Post by: René on May 09, 2022, 09:42:20 AM

Hi,

I would say it should be possible using Zabbix's Database (ODBC) monitor as it allows you to run SQL query against any (supported) database.

R.

Title: Re: Zabbix & Genesys call list
Post by: Engenesys on May 16, 2022, 05:52:18 PM

[quote author=René link=topic=12297.msg54881#msg54881 date=1652089340]
Hi,

I would say it should be possible using Zabbix's Database (ODBC) monitor as it allows you to run SQL query against any (supported) database.

R.
[/quote]

I'll give it a try and let you know the results. thank you.