Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Alex99 on June 20, 2022, 06:27:48 AM

Title: Hard IP phone for Engage
Post by: Alex99 on June 20, 2022, 06:27:48 AM

Hi Expert here,

      My customer currently using Genesys engage with WWE and they want to use hard phone instead to pickup the calls. Just want to verify, is there any changes needed on genesys configuration? or just to make hardphone to be registered will work? do I need to remove genesys softphone which is installed on their PC to use with WWE? Please advise if there any changes needed.

Thanks!