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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevinwang on June 23, 2022, 07:13:29 PM

Title: How to disable PlayApplication block in workflow changing original DNIS?
Post by: kevinwang on June 23, 2022, 07:13:29 PM

Hi, guys,

I have a URS centric  workflow/callflow development.

In workflow,  I use playApplication  block to call IVR callflow.  I created  a voip over ip service DN in sipswitch,  MSML_Service.

then I noticed DNIS is changed to MSML_Service  from my original RP,  where my workflow is loaded.

But I need this original DNIS  in my workflow. 

How to disable this DNIS replacement by MSML_Service?

thx.

Kevin

Title: Re: How to disable PlayApplication block in workflow changing original DNIS?
Post by: Marreco on June 27, 2022, 03:09:20 PM

Hi Kevin,

I believe you can create a user data in the dnis workflow (thisdn) for input in the vxml.
I recommend, based on the business rule of your flow, to perform the deleteudata if the interaction returns to the beginning of the flow with another DNIS.
This is a suggestion. I already had this scenario where I could solve just this way.


Att,