Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Phil on January 01, 1970, 12:00:00 AM

Title: Creating Brio Templates
Post by: Phil on January 01, 1970, 12:00:00 AM

Can anyone tell me where to find information on creating my own Brio templates. I have previously used the RG Assistant in CC Analyzer, but since we upgraded to 6.5 it doesn't appear to work.

I only need to know how to create an EIS that allows intergers of 15 mins rather than daily timesteps. The rest I already know (ish).


Cheers

Title: Creating Brio Templates
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Are you referring to Brio Custom Reports, or not?

Title: Creating Brio Templates
Post by: Phil on January 01, 1970, 12:00:00 AM

Yep!

E.g. I want a custom agent report the same as the existing templates but I need to run it at 15 min timesteps.

Title: Creating Brio Templates
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Sounds like you need to copy your RGA .bqy file into the one of the following, and run it from there:

The root directory of your Brio executable
The same directory as your connection (.oce) file

Try both of these and let me know how you get on.

TOny

Title: Creating Brio Templates
Post by: Vic on January 01, 1970, 12:00:00 AM

I had problems with trying to get RGA 6.5 to work. You need to use 6.5.2 RGA. What is your current version?

BTW: has anyone tried modifying Genesys templates? I tried to do it, but... for some reason I could not find any objects!!! Is it possible???

Title: Creating Brio Templates
Post by: Phil on January 01, 1970, 12:00:00 AM

We are on v 6.2.3.60. I suppose this will mean an upgrade to Brio?

Title: Creating Brio Templates
Post by: Vic on January 01, 1970, 12:00:00 AM

You should get the latest Genesys templates for Brio. Not new Brio :)
I would go with 6.5.2 it works for us :)

Title: Creating Brio Templates
Post by: Phil on January 01, 1970, 12:00:00 AM

Would it be possible get a copy from someone on this site, or are the copyright issues etc???

Title: Creating Brio Templates
Post by: VIC on January 01, 1970, 12:00:00 AM

Phil,

just ask your vendor to provide you with an updated version. It should not cost you anything if you are paying those yearly support fees (and Genesys requests that everyone pay...)