Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: efrainclg95 on July 09, 2022, 04:48:58 AM
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Dear experts;
I wanted to ask for your opinion or advice regarding Citrix virtual desktops, it happens that we have problems since 30% of agents in a contact center have problems with WDE, the audio stops misconfiguring windows, the advisors do not listen well or not They manage to be heard by customers.
Is there a patch or configuration by chance for such a case, did it ever happen to them???
I stay tuned, thanks