Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: wajihz on August 17, 2022, 03:20:11 PM

Title: forward email does not show original sender's email address
Post by: wajihz on August 17, 2022, 03:20:11 PM

When we forward an email, the original sender's email address does not show but only the name (no email address,and no hyperlink) that the recipient receives. Is there any setting that would allow orginal sneder's address to be displayed in forwarded email.

[url=https://docs.genesys.com/File:IW_851_Forward_In-Line_View.png]https://docs.genesys.com/File:IW_851_Forward_In-Line_View.png[/url]


[img]https://docs.genesys.com/File:IW_851_Forward_In-Line_View.png[/img]

Title: Re: forward email does not show original sender's email address
Post by: hsujdik on August 17, 2022, 04:52:02 PM

Try changing the WDE application option "interaction-workspace\email.quote-header" to the value "On <date>, <contact>(<from>) wrote:" (without the quotes). You should need to close and re-open WDE.

Title: Re: forward email does not show original sender's email address
Post by: wajihz on August 17, 2022, 10:58:04 PM

Yes, it worked. Much Appreciated.

Thanks.