Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Abhi on August 29, 2022, 04:34:50 PM

Title: Call Priority
Post by: Abhi on August 29, 2022, 04:34:50 PM

How to set up a call priority to the calls coming in to the Genesys env ?
Is it needs to be done on Trunk level ?
Any leads will be appreciated

Title: Re: Call Priority
Post by: cavagnaro on August 29, 2022, 05:47:16 PM

At your strategy use the Priority function or some similar depending on your needs.
Check URS guide

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