Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Learning_Basics on August 31, 2022, 10:04:30 AM

Title: Using Elasticsearch with Genesys Cloud
Post by: Learning_Basics on August 31, 2022, 10:04:30 AM

Hello, has anyone tried to connect Elasticsearch to GenesysCloud?

Title: Re: Using Elasticsearch with Genesys Cloud
Post by: cavagnaro on August 31, 2022, 12:55:54 PM

To do what exactly?

Enviado de meu SM-N9600 usando o Tapatalk

Title: Re: Using Elasticsearch with Genesys Cloud
Post by: genesysguru on September 12, 2022, 04:40:33 PM

Hi,

I developed a solution that uses the Genesys (Pure) Cloud APIs to surface data in ES. The data model and rate limiting on API calls make it a pain but it is certainly possible. What are you trying to achieve?

Craig