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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevinwang on September 11, 2022, 04:46:29 AM

Title: How to develop a virtual agent group target in architect？
Post by: kevinwang on September 11, 2022, 04:46:29 AM

h, there,

Is there a way of developing a virtual agent group target in architect？

I noticed there's a transfer to group  And transfer block group,  but  it.look like agents in the group are all physically added.

thx
kevin