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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on November 18, 2022, 09:56:46 AM

Title: AttributeOtherQueue info in IRD (8.1)
Post by: Gef Buneri on November 18, 2022, 09:56:46 AM

Hello all, hope everything's ok around there. As in object, is the AttributeOtherQueue information obtainable to be used, inside IRD?


Best regards.

Title: Re: AttributeOtherQueue info in IRD (8.1)
Post by: René on November 18, 2022, 11:33:27 AM

Hi Gef,

It should be possible using GetRawAttribute[] function. See details in documentation as it is no just about using that function but URS configuration must be updated as well.

R.

Title: Re: AttributeOtherQueue info in IRD (8.1)
Post by: Gef Buneri on November 18, 2022, 01:52:54 PM

Thank you René, I will read docs for that.

Title: Re: AttributeOtherQueue info in IRD (8.1)
Post by: Gef Buneri on November 18, 2022, 04:08:13 PM

Ok, implementation is clear, but can't find a complete cross reference list between attribute and number to set. Any clue?

[quote author=René link=topic=12366.msg55103#msg55103 date=1668771207]
Hi Gef,

It should be possible using GetRawAttribute[] function. See details in documentation as it is no just about using that function but URS configuration must be updated as well.

R.
[/quote]

Title: Re: AttributeOtherQueue info in IRD (8.1)
Post by: René on November 21, 2022, 03:36:19 PM

Here is link - [url=https://docs.genesys.com/Documentation/PSDK/9.0.x/TlibRef/TAttribute]https://docs.genesys.com/Documentation/PSDK/9.0.x/TlibRef/TAttribute[/url]

Index of first item is 0 (zero)

R.

Title: Re: AttributeOtherQueue info in IRD (8.1)
Post by: Gef Buneri on November 28, 2022, 09:07:17 AM

Thank you very much, René, stay well.