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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cmpark on November 21, 2022, 06:30:25 AM

Title: How to use SendRequest function in IRD?
Post by: cmpark on November 21, 2022, 06:30:25 AM

I have to use SendRequest to attach userdata.
Because I need to change the userdata of another call, I can't use the current connid. (Update funciton)

so, How to user SendRequest funtion for attach userdata?

maybe,

SendRequest[RequestUpdateUserData,Cat['thisdn:', v_thisdn, '|connid:', v_connid, '|userdata:', v_userdata]]

But I don't know the format of the v_userdata part.

Title: Re: How to use SendRequest function in IRD?
Post by: cavagnaro on November 21, 2022, 01:40:37 PM

You can't update another calls UData...only agent participating on it can do such.
What is your call scenario?

Title: Re: How to use SendRequest function in IRD?
Post by: hsujdik on November 21, 2022, 01:52:11 PM

[quote author=cmpark link=topic=12367.msg55107#msg55107 date=1669012225]
I have to use SendRequest to attach userdata.
Because I need to change the userdata of another call, I can't use the current connid. (Update funciton)

so, How to user SendRequest funtion for attach userdata?

maybe,

SendRequest[RequestUpdateUserData,Cat['thisdn:', v_thisdn, '|connid:', v_connid, '|userdata:', v_userdata]]

But I don't know the format of the v_userdata part.
[/quote]


You could try something like this:

instead of "userdata:" + something

use

"userdata.userdataname1:userdatavalue1"
"userdata.userdataname2:userdatavalue2"

The dot operator is used to access keys inside a KVList (which is the type of AttributeUserData)

Title: Re: How to use SendRequest function in IRD?
Post by: terry on December 02, 2022, 02:19:56 AM

On top of hsujdik comments you can use SendRequestAlt function, it is very similar but accept input (event atteributes) as list and user data can be set all at once (either  as json string or kvlist already created) something like

LIST list = KVListInit['thisdn', v_thisdn, 'connid', v_connid, '{l}userdata', '{"abc":123,"cde":"tyu"}']
SendRequestAlt[RequestUpdateUserData,list]

or
LIST v_userdata = KVListInit['abc', 123, 'cde', 'tyu']
LIST list= KVListAddList[ KVListInit['thisdn', v_thisdn, 'connid', v_connid'], 'userdata', v_userdata]
SendRequestAlt[RequestUpdateUserData, list]

 

Title: Re: How to use SendRequest function in IRD?
Post by: Raja Sekhar on February 08, 2023, 10:32:26 PM

You can use the URS Web API
Access your URS web API's using http://urhost:httpport/urs/help

As long as you know the connection ID of the call you ahve to update the userdata, it is possible.

5. Changing interaction attached data:
urs/call/connid/update?sync=1&key1=value1&key2=value2...