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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesyslearner on December 06, 2022, 10:12:14 AM

Title: Identify the config proxy, WDE is getting connect to
Post by: genesyslearner on December 06, 2022, 10:12:14 AM

Hi Experts,

In our enterprise, we have around 20 config proxies, sitting behind F5 load balancer. WDE as a thick client connects to load balancer and then in round-robin fashion, one of the config proxy starts receiving & sending data.

Our need is to identify which config proxy is WDE session getting connected to? It is possible from config proxy logs but is it possible from WDE standpoint?

Thanks

Title: Re: Identify the config proxy, WDE is getting connect to
Post by: hsujdik on December 06, 2022, 03:48:36 PM

I'm not sure, but I don't think so. Another way for you to check could be using the Log Database activating the auditing

Title: Re: Identify the config proxy, WDE is getting connect to
Post by: genesyslearner on December 09, 2022, 07:31:48 AM

Thank you for the response hsujdik!