Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysnoob on January 30, 2023, 04:39:09 PM

Title: Unable to reach RWS Server
Post by: genesysnoob on January 30, 2023, 04:39:09 PM

Gsrs software is installed on laptop, when i get a call screen is not recorded.
Laptop is unable to reach http load balancer server .

I see errors in GSRS logs.
Error 10061, no connection could be made the target machine refused it

When the same test is done by installing the gsrs on a server it works fine

Title: Re: Unable to reach RWS Server
Post by: cavagnaro on January 30, 2023, 10:42:12 PM

Obviously you have a connectivity issue.. Not a service/software issue. Check your network and components in the network

Enviado de meu SM-N9600 usando o Tapatalk

Title: Re: Unable to reach RWS Server
Post by: genesysguru on February 01, 2023, 02:03:39 PM

Check component port configurations.

Title: Re: Unable to reach RWS Server
Post by: genesysnoob on February 01, 2023, 09:13:14 PM

[quote author=cavagnaro link=topic=12393.msg55168#msg55168 date=1675118532]
Obviously you have a connectivity issue.. Not a service/software issue. Check your network and components in the network

Enviado de meu SM-N9600 usando o Tapatalk
[/quote]

Not sure how to troubleshoot this

When we do test from a windows server it works fine and same thing failed from a laptop