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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: KORDY on May 08, 2023, 07:55:02 AM

Title: error in strategy: 0015 Closed server (in func GetDataBaseInfo)
Post by: KORDY on May 08, 2023, 07:55:02 AM

Hello Dears,

I got this error in the routing URS logs while trying Database Wizard Block to connect to DB and perform some queries:

rdtPTMInZone: 1683532042(bias=-6, dst=1) -> 1683542842
    _I_I_00a703551e1f8771 [09:04] ASSIGN: _Time(LOCAL) <- STRING[1,-1]: "10:47"
    _I_I_00a703551e1f8771 [09:04] ASSIGN: _RND1(LOCAL) <- STRING[1,1]: "1"
    _I_I_00a703551e1f8771 [09:04] ASSIGN: _RND2(LOCAL) <- STRING[1,1]: "3"
    _I_I_00a703551e1f8771 [09:04] ASSIGN: _RND3(LOCAL) <- STRING[1,1]: "8"
    _I_I_00a703551e1f8771 [09:04] ASSIGN: _RND4(LOCAL) <- STRING[1,1]: "9"
    _I_I_00a703551e1f8771 [09:04] ASSIGN: _NewTKTNO(LOCAL) <- STRING[1,4]: "1389"
    _I_I_00a703551e1f8771 [09:04] ASSIGN: _NewSubject(LOCAL) <- STRING[1,49]: "TKT#05/08/20231389-Test E-Ops Channel on Prod  #9"
    _I_I_00a703551e1f8771 [09:04] ASSIGN: _NewSubject(LOCAL) <- STRING[1,47]: "TKT#050820231389-Test E-Ops Channel on Prod  #9"
    _I_I_00a703551e1f8771 [09:04] ASSIGN: _IXNID(LOCAL) <- STRING[2,16]: "0009BaJ5GF4Y0HXJ"
    _I_I_00a703551e1f8771 [09:04] ASSIGN: _NewTKTNO(LOCAL) <- STRING[1,14]: "05/08/20231389"
    _I_I_00a703551e1f8771 [09:04] ASSIGN: _NewTKTNO(LOCAL) <- STRING[1,12]: "050820231389"
    _I_I_00a703551e1f8771 [09:04] ASSIGN: _ccValue(LOCAL) <- STRING[2,0]: ""
10:47:22.277_I_I_00a703551e1f8771 [07:38] HERE IS XDATA
    _I_E_00a703551e1f8771 [09:04][b] error in strategy: 0015 Closed server (in func GetDataBaseInfo)[/b]
    _I_I_00a703551e1f8771 [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING[1,0]: ""


[list]Even I add the GIM DAP to the URS connections
[/list]


Regards,

Title: Re: error in strategy: 0015 Closed server (in func GetDataBaseInfo)
Post by: cavagnaro on May 08, 2023, 07:17:49 PM

What does your dbserver logs say?

Enviado de meu SM-N9600 usando o Tapatalk

Title: Re: error in strategy: 0015 Closed server (in func GetDataBaseInfo)
Post by: René on May 09, 2023, 10:47:56 AM

Hi,

This error indicates missing connection between URS and DAP if my memory serves well.

R.