Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on May 10, 2023, 09:48:26 AM

Title: Sending custom UUI string using IRD 8.1.4 and Sipserver 8.1.1
Post by: Gef Buneri on May 10, 2023, 09:48:26 AM

Hi all, hope everything's fine out there.

I'm trying to understand how to send a custom string using UUI from a strategy to an external SIP Trunk.

Reading in the forum and in the documentation I got that I should set something in the sipserver options, maybe:

sip-pass-from-parameters
sip-pass-refer-headers

This options at the moment are empty.

And then from strategy I have to attach a value plus some parameters, but I'm not sure on the method and the syntax.

Someone could help me, please, with examples, maybe?


Best regards,
Gef

Title: Re: Sending custom UUI string using IRD 8.1.4 and Sipserver 8.1.1
Post by: nonny on June 03, 2023, 02:52:17 AM

hi Gef

Sorry  kept meaning to come back to this thread but only just got around to it.

The following was very helpful to me when I set up UUI Data to/from Engage about a year ago:

https://joeywhelan.blogspot.com/2014/03/sip-uui-integration-with-genesys-routing.html

If Joey's on here still - thanks! :)

Title: Re: Sending custom UUI string using IRD 8.1.4 and Sipserver 8.1.1
Post by: Gef Buneri on June 08, 2023, 08:44:31 AM

Thank you very much for your time, Nonny, I'll check it for sure.