Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Amr on May 14, 2023, 07:35:32 AM

Title: Is it possible to implement survey for chat channel?
Post by: Amr on May 14, 2023, 07:35:32 AM

Hello Dears,

I am asking about dupability to implement a chat survey and if yes is there any documents or resources should i follow i tried to search with no luck

Thanks in advance

Title: Re: Is it possible to implement survey for chat channel?
Post by: cavagnaro on May 14, 2023, 08:43:54 PM

So... As an agent less interaction maybe within same conversation after agent transfer to a Interaction Queue using Messages. But no, there is no such documentation as it is a product, not a platform feature.

Enviado de meu SM-N9600 usando o Tapatalk