Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: espancagenesys on June 29, 2023, 04:54:32 PM
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Hello...
Im trying to configure the pulse to show the reasoncode on the reports not as the codes itself, but as a string...
TOday I have some reasons codes from 1 to 30. So when the agend set any pause, on Pulse is returned the number, not a string.
If the reason code for lunch time is 30, on Pulse it return 30 on the widget.
Reading about, I found that I could create inside of each reason code, in the annex, a section named Interaction-Workspace with an options named reason-extension-key and the value can be a string, but even after configured the option, Pulse still not show the Pause as Lunch, but 30.
Do i need to create some formula for that?
If yes, how it should be?
Thx in advance