Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on July 20, 2023, 09:54:59 AM

Title: Is it possible to report by trunk in Genesys?
Post by: PFCCWA on July 20, 2023, 09:54:59 AM

Hello,
we use SIP/GVP on-premise genesys solution with infomart reporting.
is it possible to report on the number of calls per trunk?
Calls enter via SBC/Session Manager then into genesys SIP.  Just wondered if we can check number of calls into each trunk or at least link calls based on their trunk origin.

thank you.

Title: Re: Is it possible to report by trunk in Genesys?
Post by: Kubig on July 21, 2023, 07:29:01 AM

I think only trunk group object can be measured at all