Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bocukom on August 18, 2023, 07:13:01 AM

Title: Get all current user(agent) calls
Post by: bocukom on August 18, 2023, 07:13:01 AM

Hello. Please tell me how to get calls from all users? I need this for Agents Map. I used this api/v2/conversations, but this is getting calls only for a logged user. Websocket, when subscribing to calls, gives me what I need, but after, for example, reloading the page, calls from other users are not visible in Agents Map.

Title: Re: Get all current user(agent) calls
Post by: bocukom on August 24, 2023, 03:52:37 AM

Here is the answer to my question. Maybe someone could use
https://developer.genesys.cloud/forum/t/get-all-current-user-agent-calls/21594

Title: Re: Get all current user(agent) calls
Post by: cavagnaro on August 25, 2023, 04:20:09 PM

Thanks for sharing