Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bocukom on August 18, 2023, 07:51:59 AM

Title: API - answer the call.
Post by: bocukom on August 18, 2023, 07:51:59 AM

Hello, I use the following URL to reset the call : PATCH "https://api.mypurecloud.jp/api/v2/conversations/calls/{$conversationId}/participants/{$participantId}", {'state':'disconnected'}. Judging by the description, I can also answer a call using this URL with the parameters - {'state':'connected'} , but for some reason it doesn't work. Please tell me what I need to do to answer the call.

Title: Re: API - answer the call.
Post by: bocukom on August 21, 2023, 04:37:06 PM

thanks=) I found the answer myself
https://developer.genesys.cloud/forum/t/how-to-receive-an-incoming-call/675
https://developer.genesys.cloud/forum/t/product-feature-place-calls-via-api-with-webrtc-phone/848

Title: Re: API - answer the call.
Post by: cavagnaro on August 22, 2023, 02:02:13 PM

Thanks for sharing the solution