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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: zimmerru on September 01, 2023, 07:10:39 PM

Title: Obtain Info regarding agent when they call a RP that is executing my strategy
Post by: zimmerru on September 01, 2023, 07:10:39 PM

We are working on a routing strategy for handling outbound calls and we need to obtain the agents information to use in the strategy.  The end goal is to get the agents email address from their profile.. but at the moment we are trying to get the agent's AgentLogin property on the current switch.. which we will use to get the email address.  We see a value we can use in the AttributeOtherDN key during strategy execution but don't see a function for getting this value in composer.  Can anyone suggest a way to do this or even a better approach if there is one?