Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: berserkzas on September 27, 2023, 05:41:52 PM

Title: Alcatel -> T-server -> Sip -> GVP -> Sip -> T-server -> Agent event release
Post by: berserkzas on September 27, 2023, 05:41:52 PM

Alcatel -> T-server -> Sip -> GVP -> Sip -> T-server -> Agent
request single step transfer -> event ringing -> event release -> event abandon

How to check ?

Title: Re: Alcatel -> T-server -> Sip -> GVP -> Sip -> T-server -> Agent event release
Post by: Kubig on September 30, 2023, 07:35:34 AM

What is the issue? If you are looking for help or hints, would be definitely good to provide more details and elaborate your issue

Title: Re: Alcatel -> T-server -> Sip -> GVP -> Sip -> T-server -> Agent event release
Post by: berserkzas on October 02, 2023, 05:05:46 PM

This issue is can't transfer call from agent to agent
log show event

v
v
v

request single step transfer -> event ringing -> event release -> event abandon

Title: Re: Alcatel -> T-server -> Sip -> GVP -> Sip -> T-server -> Agent event release
Post by: cavagnaro on October 04, 2023, 10:52:56 AM

Check agent log. Alcatel agent? Sip server agent?
GVP doing the transfer? URS?
There is so much missing information and logs to try to help you.
Please expand and detail the info much more.


Enviado de meu SM-S918B usando o Tapatalk

Title: Re: Alcatel -> T-server -> Sip -> GVP -> Sip -> T-server -> Agent event release
Post by: Kubig on October 05, 2023, 01:10:18 PM

As Cav said - without any further details and logs we cannot provide you with help or hint