Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on October 20, 2023, 08:57:52 AM

Title: Queue and agents info in the same widget using Web Pulse
Post by: Gef Buneri on October 20, 2023, 08:57:52 AM

Hello all,
can web pulse display the data of queues and agents at the same time in the same view?

GAS 9, GA 8.5

Best,
Gef

Title: Re: Queue and agents info in the same widget using Web Pulse
Post by: cavagnaro on October 23, 2023, 10:46:59 PM

View? no...as in CCPulse you create templates based on objects, otherwise there wouldn't be a way to maintain metrics among different objects.

Title: Re: Queue and agents info in the same widget using Web Pulse
Post by: Gef Buneri on October 24, 2023, 07:34:17 AM

Thanks Cav, I thought so. I don't use the pulse web much so I preferred to look into it.

Title: Re: Queue and agents info in the same widget using Web Pulse
Post by: Kubig on October 24, 2023, 02:10:38 PM

[quote author=Gef Buneri link=topic=12473.msg55444#msg55444 date=1697792272]
Hello all,
can web pulse display the data of queues and agents at the same time in the same view?

GAS 9, GA 8.5

Best,
Gef
[/quote]

Do you mean within one single widget or within wallboard/dashboard? In second case, definitely it is possible as it is fundamental function of Pulse UI.

Title: Re: Queue and agents info in the same widget using Web Pulse
Post by: Gef Buneri on October 24, 2023, 05:46:32 PM

Hello Kub. Same widget. All fine for same view/dash.