Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: prince.kumar on November 09, 2023, 03:10:41 PM

Title: WDE manually log off from workitem channel
Post by: prince.kumar on November 09, 2023, 03:10:41 PM

I am trying to add a custom logic to manually mark [b]NoReady [/b] the [b]workitem channel[/b] if [b]voice channel[/b] is [b]NotReady[/b].

I could see for voice channel we could use something like this: [b]container.Resolve<IAgent>().FirstMediaVoice.Ready()/NotReady()[/b].
Can anyone please help me the same?