Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: KORDY on November 30, 2023, 07:56:02 AM

Title: Email in-body images can't show
Post by: KORDY on November 30, 2023, 07:56:02 AM

Dears,

When I receive an email interaction with an image in the email body, it never appears in the WDE. It always shows a blank space.

Appreciate your support.

Regards,

Title: Re: Email in-body images can't show
Post by: CTIGuy on April 10, 2024, 02:57:49 PM

[quote author=KORDY link=topic=12488.msg55476#msg55476 date=1701330962]
Dears,

When I receive an email interaction with an image in the email body, it never appears in the WDE. It always shows a blank space.

Appreciate your support.

Regards,
[/quote]

Update WDE. And check if you can see the image in the agent position (look the firewall)