Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dubsky on February 12, 2024, 03:45:55 PM

Title: Hide agent related statistic in Pulse
Post by: dubsky on February 12, 2024, 03:45:55 PM

I have a question we can hide the data/statistic in CCPulse using threshold? can we hide agent related statistic in Pulse using threshold or any other way?

Title: Can we use the Java servlet instead of using the VXML Block in Genesys Composer?
Post by: GeorgeZek on February 21, 2024, 03:08:51 AM

I've been exploring different ways to enhance the functionality of Genesys Composer, and I came across the idea of using a Java servlet instead of the traditional VXML Block. I understand that the VXML Block is commonly used for creating voice applications, but I'm curious about the potential benefits of using a Java servlet in this context.