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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on February 21, 2024, 10:09:07 AM

Title: Prefix replacement misbehaviour on Trunk (SipServer 8.1.1)
Post by: Gef Buneri on February 21, 2024, 10:09:07 AM

Hi all, hope everything's fine out there.

I'm facing a weird behaviour using prefix conversion configured at DN level (trunk). If I set prefix to 88 e.g. and replace-prefix to null, if the dialed numer is 888000, it replaces 3 digits instead of only the initial two.

-- Dialed number was 888000, will replace prefix '888' with ''

But the prefix option is set to 88 Any clue?


**EDIT** just FYI, if I use another prefix like 77 or 87, and the dialed is 778000/878000, it works: Dialed number was 778000, will replace prefix '77' with '', Dialed number was 878000, will replace prefix '87' with ''


Best,
Gef

Title: Re: Prefix replacement misbehaviour on Trunk (SipServer 8.1.1)
Post by: cavagnaro on March 02, 2024, 06:50:15 PM

You can't set to null... Always has to be a valid string
Maybe dial plan is what you need

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